Cookie Policy and Cookie Notice

Overview

This Cookie Policy explains howTheLivingWellPhysio.com (“we” “us” “our”) uses cookies and similar tracking technologies on our website and web‑based services. This Policy applies to all users worldwide. By using our site you accept the use of cookies as described here unless you change your browser or cookie-preference settings.

What Are Cookies

Cookies are small text files placed on your device by your browser when you visit a website. Cookies store information such as your preferences, session identifiers, and non‑identifying analytics to help the site function and to improve your experience. Similar technologies include web beacons, pixels, and local storage.

Types of Cookies We Use

Strictly Necessary Cookies Required for core site functions such as secure login, booking flow, and payment processing. These cookies cannot be disabled if you want to use those features.
Performance and Analytics Cookies Collect aggregated, anonymized data about site usage and performance to help us improve pages, content, and user journeys.
Functional Cookies Remember choices you make on the site such as language, cookie preferences, and interface customizations.
Advertising and Targeting Cookies Enable delivery of relevant ads and measure campaign performance; they may be placed by third‑party advertising networks.
Security Cookies Help detect and prevent fraudulent activity and protect user accounts and data.

Specific Cookies and Purpose

Cookie NameProviderPurposeDuration

_session_idTheLivingWellPhysio.comMaintain secure user session and login stateSession

_cookie_consentTheLivingWellPhysio.comStore cookie-preference choices12 months

_ga / _gidGoogle AnalyticsAggregate usage and traffic analytics; performance insights2 years / 24 hours

heatmap_*Hotjar or similarRecord anonymous interaction heatmaps and session playback365 days

_fbpFacebook PixelMeasure advertising conversions and ad targeting90 days

Above examples are illustrative; actual cookies in use may vary by page, third‑party service, or vendor updates. A complete, current list is available in your Cookie Preference Center when you first visit the site.

Third‑Party Cookies

We use third‑party services that may set their own cookies when you view pages containing embedded content, analytics scripts, or social widgets. Third parties control their own cookies and privacy policies. We do not control these cookies; review third‑party privacy documents for more information.

Legal Basis and Use

Where applicable, our lawful basis for setting cookies includes:

Consent for non‑essential cookies such as analytics and advertising; and
Legitimate interests for strictly necessary cookies and security measures. You can manage or withdraw consent at any time using the Cookie Preference Center or through your browser settings.

How to Manage Cookies and Preferences

Use the Cookie Preference Center presented on first visit to accept, decline, or customise cookie categories.
Change your choices at any time by clicking the cookie preferences link in the site footer.
Block or delete cookies using your browser settings. Deleting or blocking cookies may affect site functionality and degrade your experience.
To opt out of targeted advertising, use industry opt‑out tools such as the Digital Advertising Alliance and your device or browser ad‑tracking settings.

Data Retention

Cookie data retention varies by cookie; durations are declared in the Specific Cookies section. Analytics and aggregated performance data are retained for periods necessary to analyze trends and improve services, then anonymized or deleted in line with data-retention best practices.

Impact of Disabling Cookies

Disabling non‑essential cookies will not prevent access to publicly available content, but may:

Break or limit functionality such as bookings, saved preferences, and personalized content;
Prevent accurate analytics and performance monitoring;
Result in less relevant advertising if you permit ads.

Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, legal requirements, or service integrations. We will post the updated policy with a new Effective Date and where appropriate notify registered users.

Contact

For questions about this Cookie Policy or to exercise your privacy rights email thelivingwellphysio@gmail.com.